Privacy Policy

1. Introduction

Go Gro Mobility (“Go Gro”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, apply for or use our services, communicate with us, or participate in any of our programmes.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

By using our website or providing personal information to Go Gro, you acknowledge that your information may be processed in accordance with this Privacy Policy.

2. About Go Gro

Go Gro Mobility is a mobility services business and a venture of Jomani Holdings.

Our services may include:

• Fuel credit and fuel access services;
• Vehicle rental facilitation;
• Vehicle management services;
• Vehicle repair and maintenance finance or assistance;
• Driver rewards and benefits programmes;
• Mobility-related services; and
• Other services introduced by Go Gro from time to time.

Our services are primarily designed to support mobility entrepreneurs, including e-hailing and delivery drivers, vehicle owners and other participants within the mobility industry.

3. Personal Information We May Collect

Depending on how you interact with Go Gro, we may collect information including:

Personal and Contact Information

• Full name and surname;
• South African ID number, passport number or other identification details;
• Date of birth;
• Mobile number;
• Email address;
• Residential or business address; and
• Emergency or alternative contact information where necessary.

Driver and Vehicle Information

We may collect:

• Driver's licence information;
• Vehicle registration number;
• Vehicle make, model and year;
• Vehicle identification information;
• Vehicle ownership information;
• E-hailing or delivery platform information;
• Vehicle inspection information;
• Fuel usage and transaction information;
• Rental information;
• Vehicle maintenance and repair information; and
• Information required to assess eligibility for Go Gro services.

Financial and Account Information

Where necessary to provide our services, we may collect:

• Banking or payment information;
• Payment history;
• Outstanding balances;
• Fuel credit usage;
• Repayment history;
• Transaction records;
• Account statements; and
• Information relevant to assessing eligibility, affordability, account limits or risk.

Website and Digital Information

When you use our website or digital platforms, we may automatically collect certain technical information, such as:

• IP address;
• Browser and device information;
• Pages visited;
• Date and time of visits;
• Website usage information; and
• Cookies and similar technologies where applicable.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you when you register, apply or communicate with us;
• Through our website, web applications, forms or digital platforms;
• Through WhatsApp, email, telephone or other communication channels;
• Through fuel transactions and participating fuel stations;
• From vehicle owners or fleet partners where you are an authorised driver;
• From service providers involved in providing services to you;
• From publicly available sources where lawful; and
• From third parties where you have authorised the sharing of information or where the law permits us to obtain it.

5. Why We Use Your Information

Go Gro may process personal information for purposes including:

• Registering and managing your Go Gro account;
• Assessing applications for our services;
• Providing fuel credit;
• Processing fuel transactions;
• Managing repayments and outstanding balances;
• Managing vehicle rental arrangements;
• Providing vehicle management services;
• Administering vehicle repair and maintenance benefits;
• Determining eligibility for rewards and benefits;
• Preventing fraud, misuse and unauthorised transactions;
• Managing financial and operational risk;
• Communicating account information, statements, payment reminders and service updates;
• Responding to queries and complaints;
• Improving our products, services and digital platforms;
• Conducting internal reporting and business analysis;
• Maintaining appropriate business and financial records;
• Marketing our services where permitted by law; and
• Meeting our legal, regulatory, accounting and compliance obligations.

We will only process personal information where we have a lawful basis to do so.

6. Fuel Credit and Risk Assessment

Certain Go Gro services involve providing fuel, repairs, maintenance or other services on credit or deferred payment terms.

Where applicable, we may use information such as your payment history, fuel usage, account behaviour, repayment performance and previous dealings with Go Gro to:

• Determine whether you qualify for a service;
• Determine appropriate account or credit limits;
• Assess repayment risk;
• Prevent fraud or misuse;
• Determine eligibility for benefits or rewards; and
• Decide whether an account should be restricted, suspended or reviewed.

Where required by law, Go Gro will take appropriate measures regarding automated decision-making and will provide reasonable opportunities for affected persons to query relevant decisions.

7. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with parties such as:

• Participating fuel stations;
• Vehicle owners and fleet partners;
• Repair workshops and maintenance providers;
• Tyre, battery and automotive service providers;
• Payment and banking service providers;
• Technology and software providers;
• Professional advisers, accountants, auditors or legal representatives;
• Debt collection or recovery service providers where accounts are overdue;
• Insurers or risk-management providers where applicable;
• Jomani Holdings and relevant businesses within our group where necessary for legitimate business purposes; and
• Government authorities, regulators, courts or law-enforcement agencies where required by law.

Third parties receiving personal information from us are expected to process that information appropriately and, where applicable, in accordance with POPIA.

8. Marketing Communications

Where permitted by law, Go Gro may use your contact information to communicate with you about:

• New services;
• Fuel network updates;
• Driver rewards;
• Benefits;
• Promotions;
• Partner offers; and
• Other Go Gro products or services.

Where consent is required for direct marketing, we will obtain it.

You may opt out of marketing communications at any time using the opt-out mechanism provided or by contacting us.

Operational communications relating to an active account, payment, transaction, safety issue or service may still be sent where necessary.

9. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and improve the user experience.

Cookies may collect technical information about your device and website activity.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

You may also control certain cookies through your browser settings.

10. Information Security

Go Gro takes reasonable technical and organisational measures to protect personal information against:

• Loss;
• Unauthorised access;
• Unlawful processing;
• Alteration;
• Destruction; and
• Unauthorised disclosure.

These measures may include access controls, password protection, secure systems, staff controls, data backups and appropriate security procedures.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

11. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

Information may be retained for longer where necessary for:

• Legal or regulatory obligations;
• Accounting and tax requirements;
• Fraud prevention;
• Debt recovery;
• Resolving disputes; or
• Establishing, exercising or defending legal claims.

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely archive it as appropriate.

12. Your Rights

Subject to POPIA and applicable law, you may have the right to:

• Ask whether Go Gro holds personal information about you;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion or destruction of information where legally permitted;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Object to direct marketing; and
• Lodge a complaint with South Africa's Information Regulator.

Some information may need to be retained despite a deletion request where Go Gro has a legal or legitimate basis for retaining it.

13. Information About Other People

If you provide Go Gro with personal information relating to another person, you must ensure that you are authorised to provide that information and that doing so does not violate applicable privacy laws.

14. Children's Personal Information

Go Gro's commercial mobility services are generally intended for adults.

We do not knowingly collect children's personal information through our standard application and service processes unless there is a lawful and legitimate reason to do so and the necessary consent or legal authority has been obtained.

15. Cross-Border Processing

Some technology or service providers used by Go Gro may store or process information outside South Africa.

Where personal information is transferred outside South Africa, Go Gro will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are in place.

16. Third-Party Websites and Services

Our website or platforms may contain links to third-party websites or services.

Go Gro is not responsible for the privacy practices of independent third parties. We encourage users to review the privacy policies of any external websites or platforms they use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on our website with an updated effective or revision date.

We encourage users to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights under POPIA, or have concerns regarding the processing of your personal information, please contact:

19. Complaints

If you believe that your personal information has been processed unlawfully, you may first contact Go Gro so that we can investigate and attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with POPIA.